Toggle menu

    • Is the webshop not displaying correctly? Browser cache

    09.09.26

    Webshop not displaying correctly?
    How to clear your browser cache

    If you experience problems logging into our webshop, content is not displayed correctly or individual pages do not load completely, this may be caused by data already stored in your browser.

    In this case, it often helps to clear the browser cache and website data for ratioparts. This removes outdated cached data and ensures that the latest version of the website is loaded the next time you visit.

    Light bulb icon

    Good to know

    Passwords saved in your browser will not be deleted. However, you may need to log in to the webshop again afterwards.

    Clear browser cache

    Simply select your browser and follow the corresponding steps.

    Google Chrome – Desktop

    1. Open the ratioparts webshop.

    2. Click the icon to the left of the web address.

    3. Select “Cookies and site data”.

    4. Delete the stored data for ratioparts.

    5. Close Chrome completely and reopen the browser.

    6. Open the ratioparts webshop again.

    Microsoft Edge

    1. Open the ratioparts webshop.

    2. Click the lock or website icon to the left of the web address.

    3. Select “Cookies and site data”.

    4. Delete the stored data for ratioparts.

    5. Close Edge completely and reopen the browser.

    6. Open the ratioparts webshop again.

    Mozilla Firefox

    1. Open the ratioparts webshop.

    2. Click the lock icon to the left of the web address.

    3. Select “Clear cookies and site data”.

    4. Confirm that you want to delete the data.

    5. Close Firefox completely and reopen the browser.

    6. Open the ratioparts webshop again.

    Safari – Mac

    1. Open Safari.

    2. Select Safari → Settings.

    3. Open the “Privacy” section.

    4. Click “Manage Website Data …”.

    5. Search for ratioparts.

    6. Remove the stored website data.

    7. Restart Safari.

    8. Open the ratioparts webshop again.

    Safari – iPhone / iPad

    1. Open the Settings on your device.

    2. Select Apps → Safari.

    3. Open Advanced → Website Data.

    4. Search for ratioparts.

    5. Delete the stored data for the website.

    6. Open Safari again.

    7. Open the ratioparts webshop again.

    Google Chrome – Android

    1. Open the ratioparts webshop in Chrome.

    2. Tap the icon to the left of the web address.

    3. Select “Cookies and site data”.

    4. Delete the stored data for ratioparts.

    5. Close Chrome completely and reopen the browser.

    6. Open the ratioparts webshop again.

    Is the webshop still not displaying correctly?

    After deleting the website data, please open the ratioparts webshop again and log in again if necessary.

    If you are still experiencing problems logging in or the webshop is not displayed correctly, our customer service team will be happy to assist you.

    CONTACT CUSTOMER SERVICE